Refund Policy

Last updated: August 22, 2025

1. Overview

This Refund Policy explains our policies and procedures regarding refunds for ArX AI services provided by Ali Raza Technologies (SMC-Pvt) Limited. We are committed to providing fair and transparent refund terms while maintaining the quality of our services.

2. Refund Eligibility

2.1 Subscription Services

You may be eligible for a refund only under the following strict circumstances:

• Zero Usage: No queries or API calls have been made during the current billing cycle
• Technical Issues: If our service is completely unavailable for more than 72 consecutive hours due to technical problems on our end
• Billing Errors: If you were charged incorrectly due to a system error on our part
• Duplicate Charges: If you were charged multiple times for the same subscription period

2.2 One-time Purchases

• Processing Credits: Unused processing credits may be refunded within 30 days of purchase
• Premium Features: One-time feature purchases may be refunded within 14 days if not used

3. Non-Refundable Items

The following items are generally not eligible for refunds:

• Used Services: Processing credits that have been consumed
• Completed Analyses: Document analyses that have been successfully completed
• API Calls: API usage that has been consumed
• Account Termination: Refunds are not provided if your account is terminated for Terms of Service violations
• Third-party Integrations: Costs related to third-party services or integrations

4. Refund Process

4.1 How to Request a Refund

1. Contact our support team at
2. Provide your account information and subscription details
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots

4.2 Processing Time

5. Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Credit/Debit Cards: Refunded to the original card (may take 5-10 business days)
• Bank Transfers: Refunded to the original bank account (Pakistani banks)
• JazzCash: Refunded to the original JazzCash mobile wallet
• Easypaisa: Refunded to the original Easypaisa mobile wallet
• SadaPay: Refunded to the original SadaPay digital wallet
• Other Pakistani Digital Wallets: Supported wallets as available

6. No Partial Refunds Policy

We encourage customers to:

• Start with Free Plan: Test our service thoroughly with the free tier
• Understand Usage: Review your usage patterns before upgrading
• Plan Accordingly: Choose the right plan based on your actual needs
• Contact Support: Reach out before upgrading if you have questions

7. Chargebacks and Disputes

Before initiating a chargeback with your bank or credit card company:

• Please contact our support team first to resolve the issue
• Many issues can be resolved quickly without the need for chargebacks
• Chargebacks may result in account suspension pending investigation
• We reserve the right to dispute illegitimate chargebacks

8. Enterprise and Custom Plans

Refund terms for enterprise and custom plans may differ:

• Custom Agreements: Refund terms specified in individual contracts
• Minimum Commitments: Annual plans may have different cancellation terms
• Setup Fees: One-time setup fees are generally non-refundable
• Custom Development: Work performed is non-refundable once completed

9. Force Majeure

Refunds may not be available in cases of force majeure, including but not limited to:

• Natural disasters affecting our infrastructure
• Government regulations or legal requirements
• Third-party service provider outages beyond our control
• Cyber attacks or security incidents

10. Regional Variations

Refund policies may vary by region due to local laws:

• Pakistan: Governed by Pakistani consumer protection laws
• European Union: 14-day cooling-off period for EU residents
• United States: State-specific consumer protection laws may apply
• Other Regions: Local consumer protection laws take precedence where applicable

11. Refund Abuse Prevention

To prevent abuse of our refund policy:

• Excessive refund requests may result in account review
• Fraudulent refund claims may result in account termination
• We reserve the right to refuse service to repeat offenders
• All refund decisions are final and at our discretion

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be communicated through:

• Email notification to registered users
• Notice on our website and in-app notifications
• Updated "Last updated" date at the top of this policy
• 30-day notice period for material changes affecting existing subscriptions

13. Contact Information

For refund requests or questions about this policy, please contact us: