Cookie Policy
Last updated: August 22, 2025
1. Introduction
This Cookie Policy explains how Ali Raza Technologies (SMC-Pvt) Limited ("ArX AI," "we," "our," or "us") uses cookies and similar technologies on our website and services. This policy should be read alongside our Privacy Policy and Terms of Use.
2. What Are Cookies
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling certain features.
Types of Technologies We Use:
- Cookies: Small text files stored on your device
- Local Storage: Browser storage for preferences and session data
- Session Storage: Temporary storage for your current session
- Web Beacons: Small graphics for analytics and tracking
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled:
| Cookie Name | Purpose | Duration |
|---|---|---|
| arx_session | User authentication and session management | Session |
| csrf_token | Security protection against CSRF attacks | Session |
| remember_token | "Remember me" login functionality | 30 days |
3.2 Analytics Cookies
These cookies help us understand how visitors interact with our website:
| Service | Cookies | Purpose | Duration |
|---|---|---|---|
| Google Analytics | _ga, _ga_*, _gid | Website analytics and user behavior tracking | 2 years / 24 hours |
| LogRocket | lr_*, LogRocket | Session recording and error tracking | 1 year |
3.3 Functional Cookies
These cookies enable enhanced functionality and personalization:
- User Preferences: Language settings, theme preferences
- Chat History: Storing your recent conversations with documents
- Upload Preferences: Remembering your document upload settings
- Dashboard Layout: Customized dashboard arrangements
3.4 Performance Cookies
These cookies help us optimize our website performance:
- Load Balancing: Distributing traffic across our servers
- Caching: Storing frequently accessed data locally
- Error Tracking: Identifying and fixing technical issues
4. Third-Party Cookies
We use selected third-party services that may set their own cookies:
Google Analytics (G-JBJ1BL2NBM)
Provides website analytics and user behavior insights.
Privacy Policy: https://policies.google.com/privacy
LogRocket
Session recording and error tracking for improving user experience.
Privacy Policy: https://logrocket.com/privacy/
5. Managing Your Cookie Preferences
5.1 Browser Settings
You can control cookies through your browser settings:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Preferences > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
5.2 Opt-Out Options
Analytics Opt-Out:
- • Google Analytics: Browser Add-on
- • You can disable analytics cookies in your account settings
Important: Disabling essential cookies may affect the functionality of our website and prevent you from using certain features.
6. Cookie Consent
When you first visit our website, we will ask for your consent to use non-essential cookies. You can:
- Accept all cookies
- Accept only essential cookies
- Customize your preferences by cookie category
- Change your preferences at any time in your account settings
7. Data Retention
Cookie data is retained for different periods depending on the type:
- Session Cookies: Deleted when you close your browser
- Essential Cookies: Up to 30 days
- Analytics Cookies: Up to 2 years
- Functional Cookies: Up to 1 year
8. International Transfers
Some of our cookie data may be processed by third-party services located outside Pakistan. We ensure appropriate safeguards are in place for such transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Privacy frameworks like Privacy Shield (where applicable)
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
- Updating the "Last updated" date at the top of this policy
- Sending you an email notification (if you have an account)
- Displaying a notice on our website
- Requesting renewed consent where required by law
10. Contact Us
If you have any questions about our use of cookies, please contact us:
Ali Raza Technologies (SMC-Pvt) Limited
- Email:
- Privacy Officer:
- Phone:
- Address: Chak No 108 G.B, Tehsil Jaranwala, District Faisalabad, Punjab, Pakistan, 38000
- Registration: Registered under Companies Act 2017
Note: This Cookie Policy is effective as of the date listed above and applies to all users of our website and services, regardless of their location.