Privacy Policy

Last updated: August 22, 2025

1. Introduction

ArX AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document intelligence platform and services.

This policy applies to our website, mobile application, and all related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password
• Documents: Files and documents you upload for analysis
• Communications: Messages sent through our support channels
• Payment Information: Billing details for premium services (processed by third-party providers)

2.2 Information Automatically Collected

• Usage Data: How you interact with our Services
• Device Information: IP address, browser type, operating system
• Analytics Data: We use Google Analytics and LogRocket to improve our Services
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

• Provide, maintain, and improve our Services
• Process and analyze your documents using AI
• Communicate with you about your account and our Services
• Provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send important notices and security alerts

4. Data Processing and AI Training

5. Information Sharing

We do not sell your personal information. We may share your information only in these limited circumstances:

• Service Providers: Third-party companies that help us operate our Services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to sharing

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers
• Employee training on data protection

7. Your Rights (GDPR Compliance)

If you are in the European Economic Area, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at [email protected].

8. Data Retention

We retain your information only as long as necessary to provide our Services and comply with legal obligations:

• Account Data: Until you delete your account
• Documents: Until you delete them or your account
• Usage Data: Up to 2 years for analytics purposes
• Support Communications: Up to 3 years

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Binding corporate rules where applicable

10. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Providing notice through our Services

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: